Bank and Payment Instructions

At Funcaps.com.de, we offer a secure and reliable bank payment option for your convenience. If you choose to pay by bank transfer, your order will be processed promptly once payment is confirmed. Below, you’ll find detailed instructions on how our bank payment option works, including the steps to complete your payment and important information to ensure a smooth transaction.

How the Bank Payment Option Works

When you select the bank payment option at checkout, your order will be placed on hold until we confirm receipt of your payment. Once the payment is verified, your order will be processed and shipped as quickly as possible. Follow these steps to complete your bank transfer payment:

  1. Place Your Order: Add your desired products to the cart and proceed to checkout. Select Bank Transfer as your payment method.
  2. Order on Hold: After placing your order, it will be marked as “On Hold” in our system until we confirm your payment.
  3. Receive Payment Details: You will receive an email with our bank account details and a unique order reference number. Please check your inbox (and spam/junk folder) for this email.
  4. Make the Bank Transfer: Use your bank’s online banking platform, mobile app, or in-person services to initiate the transfer. Ensure you include the unique order reference number in the payment description to avoid delays.
  5. Payment Confirmation: Once we receive and verify your payment (typically within 1–3 business days, depending on your bank), your order status will update to “Processing,” and we’ll begin preparing your shipment.
  6. Shipping Notification: You’ll receive a confirmation email with tracking details once your order is shipped.

Bank Account Details

Our bank details will be provided in your email inbox by support in the format below:

Bank Name:

Account Holder:

IBAN:

BIC/SWIFT:

Bank Address:

Important: Always include your order reference number (e.g., ORDER12345) in the payment description to ensure we can match your payment to your order.

Important Information

  • Processing Time: Bank transfers typically take 1–3 business days to process, depending on your bank and country. International transfers may take longer (up to 5–7 business days).
  • Bank Fees: You are responsible for any bank transfer fees charged by your bank. Ensure the full order amount is received by us.
  • Order Reference: Failing to include the order reference number may delay processing, as we won’t be able to identify your payment.
  • Order Cancellation: If payment is not received within 7 days, your order may be canceled. You’ll receive a reminder email before cancellation.
  • Secure Transactions: Our bank payment process is secure, and we do not store your banking details. Always verify the recipient details in the email you receive from us.

Frequently Asked Questions

Why is my order on hold?
Your order is placed on hold until we confirm your bank transfer payment. This ensures we only process orders with verified payments.

How long does it take to confirm my payment?
Payments are typically confirmed within 1–3 business days. International transfers may take up to 5–7 business days.

What if I forget the order reference number?
Contact our support team at [email protected] with your order details, and we’ll assist you in matching your payment.

Can I use a different payment method?
Yes, we offer alternative payment methods at checkout, such as secure cryptocurrency options. Check our Payment Methods page for details.

Contact Us

If you have any questions about the bank payment process or need assistance, our support team is here to help. Reach out to us at:

Note: Ensure all bank details match those provided in your order confirmation email to avoid delays or issues with your payment. Funcaps.com.de is not responsible for errors in payment details provided by the customer.